FAQ

Toy FAQ

1. What age groups are your toys suitable for?

We offer toys for all age groups, from infants (0-2 years) to teenagers (12+). Each product page clearly displays the recommended age range, so please check before purchasing to ensure it's right for your child.

2. Are your toys safety certified?

Yes! All our toys meet relevant safety standards, including ASTM F963 (USA) and EN71 (EU) certifications. We are committed to providing safe, non-toxic toys for children.

3. What materials are the toys made of? Do they contain any harmful substances?

Our toys are made from high-quality, non-toxic materials and are free from BPA, lead, and other harmful chemicals. Specific material information can be found on each product's detail page.

4. How do I clean and care for the toys?

Most toys can be wiped down with a damp cloth and mild detergent, then dried with a clean cloth. Avoid submerging electronic toys in water. Plush toys can generally be hand-washed or machine-washed in a laundry bag — please refer to the product label for specific instructions.

5. Do the toys require batteries? Are batteries included?

Some toys require batteries. The product page will specify the battery type required and whether batteries are included. Please read the product description carefully before purchasing.

6. What shipping options do you offer, and how long does delivery take?

We offer standard shipping (5-10 business days) and express shipping (2-3 business days). International orders typically take 7-21 business days depending on the destination.

7. What should I do if my toy arrives damaged or has a quality issue?

If you receive a damaged or defective toy, please contact our customer service team within 30 days of receiving your order. Provide your order number and photos of the issue, and we will arrange a free replacement or refund.

8. Is your toy packaging eco-friendly?

We care deeply about the environment and strive to use recyclable or biodegradable packaging materials. We are continuously improving our packaging to reduce our environmental footprint.

9. Can I request gift wrapping for the toys?

Absolutely! We offer a gift wrapping service. Simply select the gift wrap option at checkout and add a personalized message card to make your gift extra special.

10. How can I track my order?

After placing your order, you will receive a confirmation email with tracking information. You can also log into your account and visit the "My Orders" page to check your order status and shipping progress in real time. Feel free to contact our customer service team if you have any questions.