FAQ

1. How do I care for my new sofa?
To keep your sofa looking its best, we recommend regular vacuuming with a soft brush attachment to remove dust and debris. For spills, blot immediately with a clean, dry cloth—do not rub. Specific cleaning instructions will vary by fabric type, and a care tag is attached to your sofa. For performance fabrics, a mild soap and water solution can often be used for spot cleaning.

2. What is "curbside delivery"?
Curbside delivery means the shipping carrier will deliver your item to the first dry area of your home, such as your driveway or the ground-floor entrance of your building. The driver will unload the sofa from the truck, but you will be responsible for moving it inside, unpacking it, and any assembly.

3. Do you offer in-home assembly or white-glove delivery?
Currently, our standard shipping option is curbside delivery. We are exploring options for expanded delivery services. Please check the product page or contact our support team for the most up-to-date information on available services in your area.

4. Can I order fabric swatches?
Yes, we highly recommend ordering swatches before purchasing to ensure you love the texture and color of your chosen fabric in your own lighting. Samples are available for a small fee, which is often credited back with the purchase of a sofa.

5. How long will it take to receive my sofa?
The total time from order to delivery consists of two parts: processing time and transit time. The processing time (for crafting your sofa) is listed on the product page. Transit time depends on your location and the carrier, typically taking 1-3 weeks after the item ships.

6. What if my sofa arrives damaged?
While we take great care in packaging, damages during transit can occasionally occur. If you notice any visible damage to the exterior packaging upon delivery, please note it on the delivery receipt. Inspect your item carefully and contact us with photos of the damage within 48 hours of delivery, and we will work quickly to resolve the issue.